Serving Santa Cruz & Monterey County
Serving Santa Cruz & Monterey County
Pacific Angels Home Care is an in-home elderly care agency preferred by happy residents in Santa Cruz, Monterey Counties, and surrounding areas because of the owner, Susana Diaz.
Many of her new customers are referred by other satisfied clients that regard her home care service for seniors as the best in the area. In addition, Susana carefully screens, hires and trains every new member that joins the Pacific Angels Home Care team to ensure they provide the same level of care as she does.
For clients, we understand there is truly no place like home!
Chief Executive Officer
Susana Diaz founded Pacific Angels Home Care with one mission: to provide compassionate, personalized in-home care that truly honors the dignity and needs of every client and family. With more than 20 years of hands-on experience as a Certified Nursing Assistant (CNA), Susana worked in homes across the region, witnessing firsthand the difference that quality, heartfelt care can make.
Her passion for caregiving is deeply personal. In addition to her professional work, Susana cared for her own father during his battle with cancer—an experience that shaped her understanding of what families truly need during vulnerable times. She built Pacific Angels on the belief that caregivers should treat every client as if they were their own family. That’s why she remains committed to being available, along with her team, 24/7 to support clients, loved ones, and caregivers alike.
Susana leads with integrity, compassion, and a deep-rooted dedication to service. She’s not only a founder—she’s also a caregiver at heart. Together with longtime friends and colleagues Esme and Victoria, Susana has created a care team that feels more like family.
Care & Enrichment Coordinator
With over two decades of experience in care coordination and operations, Victoria brings a unique blend of compassion, organization, and dedication to her role as Care and Enrichment Coordinator. Prior to joining the home care field, she served as a Care Coordinator and Operations Manager in an orthodontic practice for 20+ years, where she honed her skills in client support, communication, and team leadership.
Her passion for elder care is deeply personal—she spent years as a caregiver and medical advocate for several aging family members. That experience taught her the value of empathy, patience, and creating meaningful moments for those in their later years.
Outside of work, she is a proud mom of two, a dog lover, and a nature enthusiast. You’ll often find her walking the beach or hiking forest trails with her husband and pups, recharging in the places that bring her peace and joy.
She is honored to support our clients and their families, helping to create enriching, dignified, and joy-filled days—one thoughtful detail at a time.
Talent Acquisition
Esme brings over 20 years of experience in team leadership and client care to her role in Talent Acquisition at Pacific Angels Home Care. As the former lead dental assistant in a fast-paced orthodontic office, Esme worked closely with our Care & Enrichment Coordinator, building a strong foundation in collaboration, compassion, and attention to detail.
Today, Esme is the heart behind our caregiver team—seeking out individuals who share our values and helping them prepare for meaningful, fulfilling careers in home care. Her calm, approachable presence makes caregivers feel supported from day one, and her genuine passion for people shines through in everything she does.
A proud mom of two, Esme is also a beach lover and happily married to her amazing husband. We are so fortunate to have her guiding the growth of our caregiving family with care, insight, and heart.
Scheduling Coordinator
Sandy brings heart, dedication, and years of hands-on caregiving experience to her role as Scheduling Coordinator. With a background caring for both adults and children, she deeply understands the needs of our clients and the demands of caregiving. Her calm presence, kindness, and attention to detail make her a natural fit for this vital role—balancing schedules with precision while supporting our caregivers like a trusted friend.
A true empath and lifelong learner, Sandy is always expanding her knowledge in the home care field, while also pursuing her dream of becoming a certified lactation consultant. Her ability to lead with compassion and care is felt by everyone she works with.
Outside of work, Sandy cherishes being a mom, hiking in nature, and spending quality time with her family. She’s the heart of our scheduling team, and we’re incredibly honored to have her as part of our agency.
Director of Caregiver Education & Development
Leslie Ruiz serves as the Director of Caregiver Education & Development at Pacific Angels Home Care, where she plays a key role in training, mentoring, and supporting our caregiving team. Leslie first joined Pacific Angels in 2017, where her compassion, reliability, and dedication to clients quickly made her a valued member of the organization.
After gaining hands-on experience with the agency, Leslie pursued further education and became a Medical Assistant, expanding her knowledge of patient care and health support. In 2025, Leslie returned to Pacific Angels with a renewed passion for caregiving and professional development, bringing with her both clinical insight and a deep understanding of what it takes to provide exceptional care in the home.
In her leadership role, Leslie guides new caregivers through training and mentorship, helping them build the skills and confidence needed to deliver safe, compassionate, and high-quality care. She also supports the development of caregiver education programs, including nutrition awareness and best practices in dementia and senior care.
Outside of her professional work, Leslie is a devoted mother who loves cheering on her son at his many sporting events. She comes from a close-knit family with many wonderful siblings who share a deep love of spending time together. Leslie also enjoys being outdoors and exploring the natural beauty of her community whenever she can.
Leslie is known for her kindness, patience, and commitment to excellence. She is passionate about empowering caregivers to grow in their roles and ensuring every client receives the dignity, respect, and attentive care they deserve.
Appointment Liaison
Jazmine brings a strong clinical background and a heart for senior care to her role as Appointment Liaison. With prior experience as a medical assistant in urgent care, her knowledge of the medical field is both deep and invaluable—allowing her to navigate complex care needs with clarity and compassion.
Calm, kind, and open, Jazmine is a trusted presence for both clients and their families. She ensures our seniors get to their medical appointments safely and comfortably, while also providing accurate, thoughtful reporting to families and care teams. Having started her caregiving journey at just 18, Jazmine has long been committed to supporting others with dignity and respect.
Outside of work, Jazmine enjoys spending time with her boyfriend and two beloved cats. A beach lover and wellness enthusiast, she finds joy in yoga, pilates, and exploring new food spots as a true foodie. We’re proud to have her as a steady, compassionate force on our team.